Arihant Maxsell Technologies Looking for Technical Support Engineer – Remote / Online Service at Nungambakkam, Chennai, Tamil Nadu Full Time

Maxsell – Be ProActive, Be Smart, Be Max

We were founded in 2004 and are pioneers in Counterfeit detection technology for Indian Rupees and Forex. Since 2009 We have Expanded our product range to Laser Equipments, Gold testers and Ultrasonic cleaning system. Our Ideology is to develop, design and introduce products which bring highest value proportion to our clients. You will get a strong learning platform to showcase your talent, work as a team in a professional yet committed environment.

Learn New skills, Explore the Unepxlored. Bring out your Best. Be Here, Be Max.

Positions: 2

Requirement:
Identify customer issues and provide online support swiftly.

Provide troubleshooting and tech support services

Escalate the calls according to process guidelines

Coordinate with field engineer and Process lead for field visit and ensure the calls are closed.

Proper adherence of CRM case documentation and maintenance of required data.

Job Duties:
Knowledge of computer and MS office / Remote support tools like Teamviewer, AnyDesk, Ammy Admin, etc.

Prior experience in handling inbound and outbound customer calls or field tech support

Ability to execute multitasking and handle on job pressure.

Languages known: Hindi, English and regional language

Education: Diploma/BE Electrical/Electronics/Any software support exposure will be added advantage.

Location: Nungambakkam, Chennai