Arrow Electronics India Private Limited Hiring For Functional Analyst II at India ,  Full Time

What you’ll be doing:
Principal Accountabilities
L1 support analysts are on the frontline of customer support for the issues related Oracle ERP implementation for Global Components business. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
. Tier 3 analysts research and resolve the most complex issues that other help desk levels have been unable to fix. They also identify trends in issue reporting and come up with preventative solutions.
. A L1 support analyst spends the majority of the day performing remote support. This can take a number of forms:
. Over-the-phone support
. Screen sharing or remote control
. Live chat support
. Email support

Job Complexity
. Has limited discretion to vary from established procedures
. Works under general supervision
. Beginning to solve some straightforward problems
. Has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function

What we are looking for:
Typically requires a 4 year degree and 2-4 years of related experience or an advanced degree without experience or equivalent work experience.