ASSPL Telangana Looking for IT Support Associate II at Hyderabad, Telangana Full Time

Bachelor’s degree in Computer science or IT related field.

Microsoft MCSE, MCITP Systems Administrator (Active Directory)

Strong Networking Skills, Cisco CCNA and CCNP certification

Advanced Linux systems administration skillsand certification.

Strong troubleshooting skills of very complex systems

Ability to explain complex IT concepts in simple terms

Ability to manage high priority projects

Proven ability to work successfully with limited supervision

Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.

Ability to travel up to 25%

Job summary

Amazon’s Ops Tech IT Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon RAD under Ops Tech IT You will provide quality technical support to internal customers through one or all available channels (phone, chat, in-person), meeting or exceeding their expectations at every opportunity.

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

Key job responsibilities

Provide support for desktops, laptops, printers, peripherals and other computer related devices

Ensure proper documentation, notification, escalation, tracking, and follow up of all the incidents

Troubleshoot and resolve system hardware and software issues/problems

Participate in monitoring and maintenance of system key process improvements

Ensure Day to day repair of IT assets (as applicable)

Resolve customer escalation as per defined SLAs

Ensure 5S and best hygiene practices on the shop floor

Create and update MIS reports

Excellent Data analytic skills

Proficient with Excel

About the team

About the team

Rapid Asset Deployment (IN RAD) is the manufacturing and fulfilment operations arm of OpsTechIT (OTIT) Supply Chain

• One-stop-shop for all requirements of the end- customers ranging from EUE devices to Network Infrastructure devices
• The RAD team obsesses over its customers to ensure
• Right technology hardware
• Right configuration
• At the right time and
• At the right place to support ongoing operation.

Bachelor’s degree in Computer science or IT related field.

Minimum 3 years of IT support experience.

Minimum 2 year assets management experience..

Strong troubleshooting skills of very complex systems

Ability to explain complex IT concepts in simple terms

Ability to manage high priority projects

Inventory management skills.

Exellent data analytical skills.

Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals / Barcode scanners. Experience troubleshooting and maintaining laser printers and zebra printers.

Proven ability to work successfully with limited supervision

Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.

Ability to travel up to 25%