Aster Global Solutions Pvt Ltd Looking for Senior Technical Support Engineer at Bengaluru, Karnataka Full Time

JOB DESCRIPTION

Sr. Technical Support Engineer

Key Deliverables

The Technical Support Engineer will be responsible for providing technical solutions to new & existing corporate customers on Networking and IT hardware, Data Backup, Data Security. This is an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to a dedicated and friendly team. Responsible for actively driving and managing the pre and post sales process with enterprise customers and channel partners.

The position involves providing technical assistance and guidance by identifying customers technical and business requirements and supporting business sales teams, account managers and partners on proposal activities.

Help organisations with implementation and provide training to their technical team. Also address all technical queries to ensure smooth functioning of the solutions provided to achieve highest level of customer satisfaction.

Key Responsibilities

• To attend meetings (Online and Offline – need based) with clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.

• Provide technical solutions in a professional manner and to agreed timeframes

• Create and confidently deliver technical presentations internally and externally

• Deliver training on solutions and provide product support to enterprise customers and channel partners.

• Create internal design configuration documentation including network diagrams with technical explanations

• Work with Management team to feedback on issues with current products and provide input around new products.

• Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.

• Able to understand business drivers and risks involved to the customer and Aster Global

• Provide technical solutions to the customer with professionalism and enthusiasm

• Provide accurate and timely management information, to include – activity reports, bid reviews, project forecasts, KPI’s.

• Adhere to the Company’s Quality and Business Processes to structure and produce compelling technical documentation outlining the cost savings and business benefits to clients of using various products and solutions offered by us

• Ability to demonstrate products and technologies effectively to customers of varied technical knowledge

Candidate Profile

• In depth working knowledge of all types of Servers including Virtualization, Firewalls and Networking Products.

• Strong interest in Data Backup, Data Security, Internet technologies (routing, switching and general network infrastructure).

• Comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data centre services

• Working knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field

• Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting

• Able to show and discuss a range of previous customer solution designs

• Be able to demonstrate familiarity with hosting Data on premises, on cloud as well as network solution designs and show integration between the two

• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales and operations

• Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches

• Ability to cope under pressure and prioritise work accordingly

• Project management experience a distinct advantage

Job Type: Full-time

Salary: ₹500,000.00 – ₹700,000.00 per year

Day range:

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• total work (Preferred)
• Technical support (Preferred)