AstraZeneca Looking for OPS-IT –Application Engineer – Flexi – Chennai at Chennai, Tamil Nadu Full Time

OPS-IT –Application Engineer – Flexi – Chennai-SJ.V7

ABOUT THE OPERATIONS IT TEAM

Operations IT is a global IT capability supporting the Global Operations organisation. We business partner with Operations capability areas: Pharmaceutical Technology Development, Manufacturing & Global Engineering, Quality Control, Sustainability, Supply Chain, Logistics and Global External Sourcing and Procurement. We operate out of Operations hubs sites including in the UK, Sweden, US, and China; and out of our Global Technology Centres in India and Mexico.

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.

THIS IS WHAT YOU’LL DO

In this detail-oriented role, the Application Support Engineer must be: knowledgeable with the use of logistics and Labelling solutions like Loftware & Temperature Sensitive Solutions. The candidate is expected to be a collaborative team member in supporting and maintaining the business-critical application. The candidate should possess broad functional knowledge in his/her domain and in-depth technical knowledge in Deliver solutions.

Ensure optimum performance and stability for multiple supply systems for the logistics and labelling business process for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue

Handle 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures

Take ownership of issues through from delivery or issue resolution or escalation, as appropriate

Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management

Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams

Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

Responsible for recommending continuous improvement solutions to the Service Lead & Service Manager

Ensures that the IT Service Delivery Framework is adhered to by support

Ensures that the application operates within and complies with any regulatory, financial or internal AstraZeneca standards (GxP, SOx).

Has supporting responsibility for the DR testing and coordinating associated activities across the eco system.

Responsible for completing the Application Life Cycle plans for individual applications, which incorporate all attributes of the technology stack, to the required level of detail.

Has primary responsibility for maintaining and updating all documentation associated to the service throughout its lifecycle.

Ability to guide and mentor team members.

Supports the Service lead & Service Manager in reviewing the performance of the applications within the capability

Working in DevOps and Agile way of working

YOU WILL NEED TO HAVE

Essential Experience: (Must have skills)

4+ years of prior experience in application support and maintenance (L2/L3 support) of .Net & off the shelf application

Should be strong in database (Oracle /SQL) querying and writing stored procedures

Experience on Windows/UNIX application environment and understanding of client-server / distributed computing concepts

Experience in handling Supply chain domain applications (Non-SAP)

Basic understanding of Software as service or Platform as service solution

Understanding of incident, problem, change and release management process

Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

Supplementary Experience: (Useful additional skills)

Familiarity with life sciences (Pharma) domain concepts, workflow and terminology

Development and troubleshooting experience on web applications built on the Microsoft .NET framework

Development and troubleshooting experience with MS SQL Server (2008, 2005, 2000). Knowledge in SQL Servers, Tables, Triggers, Views and Stored Procedures

Experience in setting up and managing application environments

Mindset to support business critical applications

Experience in scripting using PowerShell and Automation.

Knowledge in working with AWS/AZURE environment is added advantage.

Exposure to DevOps and Agile ways of working will be preferred

Educational Qualifications

UG – B.Tech /B.E. or other equivalent technical qualifications

Personal Attributes:
Keen to acquire new skills and work on new technology products

Excellent communication and relationship management skills

Ability to respond well to pressure

Strong interpersonal skills with ability to work effectively across team boundaries

Evidence of shaping innovative solutions that have a major impact within the business area and organization

Excellent business acumen with sensitivity to environment

Experience working in a global organization where stakeholders and project team members are geographically dispersed.

WHY JOIN US

Here our work has a direct impact on patients – transforming our ability to develop life-changing

medicines. We empower the business to perform at its peak and lead a new way of working,

combining cutting-edge science with leading digital technology platforms and data. All with

a passion to impact lives through data, analytics, AI, machine learning and more.

Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make

the impossible possible by building partnerships and ecosystems, creating new ways of working

and driving scale and speed to deliver exponential growth. Focused and committed, and backed

with the investment to succeed, we’re driving cross-company change to disrupt the entire industry.

ABOUT ASTRAZENECA

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

SO, WHAT NEXT?

If you’re interested in applying, we encourage you to apply using your completed Workday profile where possible.

Open Date: 31/ 01 / 2022

Close Date: 16/ 02 / 2022