AstraZeneca Looking for R&D IT-Service Analyst – Operational Service Management – chennai at Chennai, Tamil Nadu Full Time

JOB TITLE : R&D IT-SERVICE ANALYST – OPERATIONAL SERVICE MANAGEMENT- CHENNAI

CAREER LEVEL: D2

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

About our it team and r&d it

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

In R&D IT we are focussed on supporting our highly skilled scientists in our labs who experiment and support complex drug projects and several other business stakeholders to manage Clinical trials, regulatory submissions and Patient Safety processes. The environment is driven by scientific and technical innovation with a high level of diversity in workflows, data and vendors. Equally we are focused on ensuring the upkeep of our critical systems that allow uninterrupted flow of work for our R&D teams, while maintaining the quality of service in line with enterprise ITSM standards.

About the role

The role will be responsible for ensuring adherence to some of the key mandates in line with enterprise ITSM standards and key objectives. The role will cut across multiple value streams within the R&D IT value chain and will be responsible for meeting all vital health parameters of the overall service mandates for R&D IT.

Key responsibilities

Ongoing review of processes and SLAs, influencing modifications and enhancements of services (both internal and supplier); run lean operations

Ensure adoption of ATS processes while taking newer scope of systems into BAU

Maintain on or above-target performance on key service performance indicators such as CMDB updates, KBA articles upkeep, CSAT scores etc.

Continuously plan, track and monitor Tech debt of estate; work closely with the OSMs and architects to chalk remediation plans and ensure tracking to the plan

Ensure R&D IT estate meets the version and patching requirements of softwares / servers in the enterprise

Enable cross sharing of lessons learnt across Value Streams

Drive weekly checkpoint reviews with key service stakeholders

Enable streamlining the licencing process and optimizing the YoY costs for licenses

Define, implement and own the vendor management process

Essential skills required

10+ years of experience in managing applications and infrastructure

Knowledge and experience in SharePoint Online, MS Project Online, MS Office tools

Consistent track record of working experience across different technology stack ranging for COTs, Cloud based SaaS vs On-prem

Good understanding of custom vs cloud hosted IT solutions

Experience working with the global teams to deliver and support IT solutions

Maintained program objectives, success measurements or key performance indicators (KPIs).

Familiarity with release planning, patching and maintenance cycles

Experience working with JIRA, Service Now and Automated Testing tools (Jenkins, Bamboo, JIRA, Confluence, CI CD tools)

Ability to communicate and present to senior leadership: proficiency in partner buy in, strong multi-functional communication, organizational navigation, building rapport across functions and levels of management.

Desired skills:
Exposure to DevOps ways of working

Familiarity with GxP processes

Worked in a Pharma or healthcare setting

Familiarity with common SAFe Agile practices, service-oriented environments

Education requirements

Any Bachelor’s / Master’s degree.

Overall years of experience:
10+ years

WHY JOIN US ?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.