Astreya Looking for Desktop Support Specialist III at Mumbai, Maharashtra Full Time

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world’s most recognizable and innovative organizations.

Job Description

What this Job Entails:
The Desktop Support III role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope:
Resolves a wide range of issues in creative ways

Seasoned, experienced professional with a full understanding of their speciality

Works on problems of a diverse scope

Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:
Perform inventory and asset management, conference room preventative maintenance, and e-recycling

Engage in complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

Deploy and recover laptop and desktop images

Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

Utilize Inventory Data management software to maintain inventory accuracy and workflow

Contribute to large scale global projects as needed

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:
High school diploma or general education degree (GED) and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience

Excellent written and verbal communications skills

Ability to work in a large team with minimal supervision

Capable of providing an outstanding user experience

Extensive inventory and IT knowledge

Interest in new technologies and IT career path

Preferred Qualifications:
Physical Demand & Work Environment:
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day.

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

Employment in the fast-growing IT space providing you with a variety of career options

Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

Introduction to new ways of working and awesome technologies

Career paths to help you establish where you want to go

Focus on internal promotion and internal mobility – we love to build teams from within

Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

Education Assistance

Dedicated management to provide you with on point leadership and care

Numerous on the job perks

Market competitive compensation and insurance, health and wellness benefits

Additional Information

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.