Atria Convergence Technologies Looking for Network Engineer – Fault Repair at Chennai, Tamil Nadu Full Time

This position is for a Network Engineer – Fault Repair Telecom Technical based in Chennai. This is a work from office position and the candidate selected must be willing to work in Field.

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description:

1. Assume overall responsibility for ensuring 99.99% Customer Uptime.

2. Ensure that the switches in the network are maintained as per norms.

3. Ensure support for timely connectivity for all the cross functional teams.

4. Maintain the network database and submit the required report to the reporting manager on regular intervals.

5. Attend customer complaints on field and give quality resolution within the TAT.

6. Provide timely resolution of technical complaints through analysis/ trouble shooting.

7. Monitor NMS through relevant application and take appropriate action based on the events.

8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required.

9. 100% compliance on safety and cardinal rules.

10. Responsible for process adherence.

11. Provide structured feedback to management to provide permanent solutions to improve service level

Job Type: Full-time

Salary: ₹8,086.00 – ₹34,006.51 per month

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Network engineering: 1 year (Preferred)

Speak with the employer
+91 7200340863