Job Overview
This position is responsible for monitoring and maintaining the performance of computer systems and networks of Automation Anywhere.
Identify problems, isolate root causes and initiate corrective actions.
Monitor applications, databases and infrastructure components to ensure services level agreements (SLAs) are met, trends leading to problems are identified, proactive actions are taken; and, when needed, immediate problem management activities are addressed.
Work on problems of diverse scope where analysis of data requires the evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines.
Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across AA.
Responsibilities:
Troubleshoot Palo Alto firewall configurations remotely supporting all managed firewall solutions including remote offices.
Configure and manage cisco & cisco Meraki devices globally.
Develop, implement, and update security principles, configurations and implementations.
Implement, configure and troubleshoot VPN’s and Secure Remote related issues.
Implemented Zone-Based Firewalling and Security Rules on the Palo Alto Firewall.
Implemented IPS, DLP and UTM features on the Palo Alto firewall for added security purposes.
Proactive IT support in the new hire’s onboarding and while at Employee EXIT.
Prioritizing and managing many open cases at one time.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Maintaining relevant computer hardware and back up hardware.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replace parts as required.
Helping create environments for testing before release
The responsibility of ensuring all Servers & other machines are backed up on the cloud, in the network and off-site.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications.
Setting up new users’ accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Testing and evaluating new technology.
Odd Hour/Weekend support in case of any planned upgrades or server fixes.
During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the rollout of the system is successful.
Perform other job-related duties as assigned.
Document issue resolutions for future reference.
Skills & Competencies
Troubleshooting Experience with Windows Server 2000 / 2003 / 2008 & 2012.
Hands-on experience on ITSM, JIRA administration, Quip administration, Microsoft Intune, DLP, CASB tools, O365, G-suite, Okta, Crowdstrike, MobileIron, Oomnitza, Carbonite, Proofpoint, Zoom, Zoom rooms, Confluence, Bitbucket, Rubrik-Polaris, etc.
Handled IT Procurement and Vendor Management
Worked on laptop setup, onboarding- creating accounts, offboarding an employee, etc
Hands on experience of Linux/Unix/Windows Platforms with System Administration, Monitoring Solutions, Virtualization, Storage Management.
Experience with Active Directory, GPOs, DNS, DHCP and IIS.
Good idea about e-mail client like MS Outlook configuration & troubleshooting.
Experience with VOIP system.
Experience with Virtualization technologies like Citrix, VMware, Hyper-V and Oracle Virtual Box.
Experience on Cloud services on Azure/ Amazon etc.
Hands on in Shell, MS Build, and PowerShell scripting language, administration of systems.
Version Control System integrations like TFS, SVN, VSS Etc.
Proficient with Microsoft Office Suite.
Work Experience: Typically, 6+ years of related work experience.
Education Requirements: Bachelor’s degree or Diploma in IT/Computer Science with relevant work exposure.
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