AutoRABIT Holding Inc. Looking for Salesforce Technical Support Engineer at Hyderabad, Telangana Full Time

AutoRABIT is the leader in DevSecOps for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT’s highly scalable framework covers the entire DevSecOps cycle, which makes it the favourite platform for companies, especially large ones who require enterprise strength and robustness in their deployment environment.

AutoRABIT increases the productivity and confidence of developers which makes it a critical tool for development teams, especially large ones with complex applications. AutoRABIT has institutional funding and is well positioned for growth. Headquartered in CA and with customers worldwide, AutoRABIT is a place for bringing your creativity to the most demanding SaaS marketplace.

Job Role

We are looking for a bright Support Engineer to provide enterprise-level technical support to our customers. This technician will provide support via phone, web, email, chat, and other channels as required. A background in engineering or IT support is required.

Role: L1 Support Engineer

Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of the knowledge base, tech notes, and articles

Flexible for rotational shifts for a 24×7 Support (including National Holidays & Weekends).

Requirements

BS degree in Information Technology, Computer Science or equivalent

Proven working experience of 3+ years in enterprise technical support, IT support or as a technical engineer

Good/Strong experience in Salesforce.

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Employment Type: Full Time

Role: L1 Support Engineer

Experience: 3+ Years

Location: Hyderabad, Currently WFH

Work Timings: Rotational Shifts & Weekoffs

Website: https://www.autorabit.com/

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