Job Code: 00255942
Job Family: Services
Job Function: Services Engineering
Short Description
An individual contributor who provides advanced remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for medium to highly complex end user installations, configurations, upgrades and migrations through advanced problem solving and troubleshooting.
Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium to high complexity. Independently determines and develops approaches to solutions. Proactive in monitoring and resolving low complexity downstream effects as a result of the fix. May highlight more complex issues. Displays an understanding of the functionality and usage of the product and in conjunction with associated product.
Experience
3 – 4 Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
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