Job Code: 99931076
Job Family: Services
Job Function: Services Engineering
Short Description
Typically provides direct supervision for up to 20 Remote Support Engineers responsible for providing post sales technical support to both field support personnel and customers in a specified area. Monitors operations and technical support to both field support personnel and customers in a specified area. Monitors operations and provides direction and training as required; may perform ongoing technical tasks associated with the organizational unit. Responsible for all personnel actions such as hiring, salary and performance reviews, corrective actions, etc. May have responsibility for revenue generation through sales of software/support services, consulting and/or add-on applications. Works with limited guidance on projects within defined criteria.
Experience
5 – 8 Years of Experience
Education
Bachelor degree or equivalent experience
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
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