AXA Looking for IT Account Administrator (Sr Associate/Assistant Manager) at Gurgaon, Haryana Full Time

An Account Administrator will be responsible for managing key tasks such as but not limited to: new hire onboarding; leaver off boarding; inter department transfers; Active Directory administration (AD groups, distribution lists, Security group memberships); File share access (provisioning and deprovisioning and ownership changes); Non-Employee database administration; critical financial application administration (account admin and password resets); eDiscovery requests from Information Security; annual application recertification reviews; and Internal Audit and FIC (Financial Internal Controls) requests.

The Account Admin team will be a centralized remote support service located in two primary AXA XL offices (Poland and India) within the Colleague Services group under the Global Service Management organization. This team will support upwards of 10,000 colleagues globally and will receive IT requests via various communication channels such as: online portal (myIT); phone, email or chat through the Service Desk; or adhoc eDiscovery requests from Information Security or Internal Audit teams.

What will your essential responsibilities include?

Provide Identity and Administrative support for new joiners, movers and leavers.

Work with HR and IT teams to troubleshoot account issues as needed.

Maintain and update non-employee database (i.e., myHR Contingent worker data) information as per manager request (i.e., manager info, end dates, agency names, locations; financial account info, etc.).

Complete File share access provisioning and lifecycle management.

Perform Active Directory (AD) and Azure AD administration.

Perform account administration (i.e., account creations and password resets) for key AXA XL Critical Financial Applications and common business applications.

Complete tasks for data discovery (e-discovery) requests from AXA XL sources such as Information Security, Human Resources and Audit teams.

Fulfil Audit requests submitted by internal and external audit teams.

Provide timely communication to the business during the life cycle of a service request.

End to end ownership of all identity and access administration service requests and report.

Develop and maintain productive working relationships with all interfacing teams, including Service Desk, Colleague Care, HR and Application Support.

We’re looking for someone who has these abilities and skills:
Bachelor’s degree or relevant experience required

ITIL Foundation and AZ-900 certifications are must.

Minimum of 3-5+ years of relevant experience

Proven experience in identity and access management, preferably gained in an international environment

Expertise in O365 cloud services esp. SharePoint, Azure AD and Active Directory

Knowledge of networking concepts

Excellent communication skills in English (both spoken and written) is required

Excellent customer service and people skills

Ability to work in a fast-paced, high pressure work environment.

Strong ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must.

Working Relationships:
Ability to build effective working relationships with colleagues, Service Desk, Colleague Care, and internal support teams (i.e., directory Services, Infrastructure Ops).

Ensure role and function is represented with suitable authority.

Success Metrics:
Service requests are responded to and resolved within service level agreements.

High level of colleague satisfaction is achieved. Focus on colleague experience.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance, and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Our enterprise I&D mission is to become the most inspiring company to work for. We’ll achieving this through our three areas of focus:

Drive an Inclusive Culture—create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected.

Diversify Our Workforce—increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent.

Support Our Marketplace & Communities—support our communities and visibly and thoughtfully champion equity around the globe.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience – and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.

Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.

Water: We’re developing water resilience where it is — and will be — needed most.

Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.

Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs.

For more information, please see the Corporate Responsibility section on our website.