Balbhas Business Sysnomics Private Limited Looking for Desktop Support Engineer at Chennai, Tamil Nadu Full Time

Job Description :

IT Tickets – Desktop Support

Responsible for IT tickets related to Systems, Application, OS,Internet

 

Ensure to meet the IT 1day SLA

 

Updating the ticket status twice daily to avoid escalations from end users

 

Timely escalate to superior if the tickets exceeds the SLA

 

Daily Ticket Review and Report send to IT Team

 

Ticket Dashboard creation for IT SLA

o365 Management

User creation  and deletion

 

Tracker Maintenance

 

Monthly comparison with Active emp sheet

 

 

Accops 

Adding and removing systems and users

 

Monthly maintenance and hotfix update

 

Weekly once check the active usage

 

Monthly license renewal

Absolute

Adding and removing systems and users

 

Monthly maintenance and hotfix update

 

Weekly once check the active usage

 

Monthly license renewal

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹18,000.00 per month

Schedule:

COVID-19 considerations:
All customers are required to wear a mask compulsory and hands to be sanitised.

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Remotely: