BAXTER Looking for Sr Technical Support Analyst ( Remote Job) at India Full Time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Job Description

The Sr. Technical Support Analyst will report to the Enterprise Technology Team for US Hospital Products assisting with multi-platform hardware & software implementations & interoperability project support pre and post go live across the US. The Sr. Technical Support Analyst will be responsible for assisting customers with technical issues or questions relating to Baxter’s hardware and software products. This position is regarded as a Level 3 subject matter expert

Technical Support Responsibilities:
Answer customer inquiries via multi-channel communication e.g. phone, email etc…

Create, update and complete tickets within Baxter systems for customer support calls

Troubleshoot technical issues, offer solutions, and escalate when appropriate

Complete all documentation requirements within the Baxter system related to ticket details

Provide deployment guidance and technical troubleshooting for HoloLens Augmented Reality Partnership Advantage program

Provide upgrade services supporting product portfolio (DoseEdge, Exactamix, Abacus)

Perform as Level 3 lead during triage of software issue remediation (DoseIQ/ IQ Enterprise)

Troubleshoot PostgressSQL database issues on IQE gateway servers

Provide support on third party risk assessments

Required Qualifications

4+ years in a previous technical support role

Previous experience with medical device integration

Excellent written and oral communication skills.

Keen sense of attention to detail

Ability to troubleshoot wireless networking issues

Working knowledge of Windows and Linux operating system administration

Familiar with PostgressSQL

Familiar with Virtualized environments

Familiar with client-server architecture

Familiar with container platforms (Kubernetes, Docker)

Familiar with cloud platforms (AWS, Google, Azure)

Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).

Knowledge of clinical interfaces using healthcare standards (HL7, FHIR, CCD, CCDA, HISP, Direct Messaging, and/or HIE platforms).

Ability to work rotational shifts 1st, 2nd, & 3rd including weekends

Preferred Qualifications

Knowledgeable on 802.11x protocol

CompTIA A+

Cisco Certified Network Associate (CCNA)

Cloud certification (AWS, Azure, Google)

Previous experience with Cisco & Aruba networks

Previous experience with VMware

Previous Healthcare IT experience

Education

College degree in Computer Science or Information Systems related area preferred

The successful candidate for this position will be required to provide his or her COVID-19 vaccination status as a condition to employment, pursuant to OSHA ETS requirements. If the employee is not vaccinated, then the employee will have to submit to weekly testing, subject to potential religious or medical exemptions.

This position can be located remotely within the country of India.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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