BCD Travel Corporate Looking for HR System Administrator at Bengaluru, Karnataka Full Time

Job Title: Knowledge Hub System Administrator

Position Type: Administrative

Job Summary:
The Knowledge Hub System Administrator is responsible for day-to-day operation of the Knowledge Hub which is which is a Talent Management Suite, an integrated Learning Management System (LMS) and Performance Management System (PMS). This role requires a functional understanding of key LMS and PMS administrative functions as well as a strong technical aptitude to become a subject matter expert.

Required Minimum Qualifications:
Bachelor’s Degree from an accredited Higher Education Institution

3 years of progressively responsible experience as a system administrator in Learning Management and or Performance management system

Job Responsibilities:
Serve as Learning and Performance management System Administrator

Serve technical support for escalated help desk tickets

Identify and resolve general LMS and PMS process issues

Supports annual appraisal and evaluation processes technically

Create and maintain LMS training curriculum information, training assessments, student notification text and rules

Run, schedule and distribute pre-designed and customize reports as needed

Responsible for day-to-day maintenance of Learning and Performance management system and troubleshooting LMS and PMS questions

Responsible for maintaining a positive user experience across platforms by providing prompt and outstanding customer support

Subject matter expert in learning and talent management administration best practices

Collaborate with appropriate internal departments and external vendors to coordinate technology upgrades and/or fixes

Create test scenarios and perform tests to ensure all processes function according to predetermined goals

Draft documentation for technical resolutions as needed

Other duties as assigned

Preferred Skills:
Key eye for detail especially when conducting repetitive functions

Technical problem-solver with the ability to work independently or with small team to solve technical and process issues

Proficient in MS Office Suite products

Courseware publishing experience using e-learning standards such as SCORM and AICC

Strong analytic, interpersonal, and communication skills.

Deep knowledge of current industry trends, staying abreast of changes as they occur.

Ability to communicate end user support requests effectively to vendor technical staff.

Demonstrated abilities in effectively presenting complex subjects to diverse audiences, both in a formal large group presentation, and in small and one-to-one interactions.

Sound understanding of query building systems to generate reports

Functional understanding of relational database languages is a plus

Ability to write html codes is a plus

• LI-LOCS Bangalore IN
• LI-KC1