A Better opportunity:
Better is looking for a dedicated Technical Support Engineer. In this position, you will be a member of the Product Support Team, serving as a liaison to various engineering pods to identify and resolve tier 1 software bugs. The Product Support Team will look to you for technical expertise of Better products, the go-to to resolve low level bugs, and the person to raise complex bugs to the different engineering pods. You’re a great match if you possess technical experience, are familiar with coding, fantastic communication, problem-solving and analytical skills, and are inspired to help us create a bug free product.
Responsibilities include:
Identify bugs, test, reproduce, report, and work with the engineers to assist with a fix and test/verify fix versions
Analyze data with a view to isolate the potential cause of the issue
Assist with building internal knowledge base content where gaps may be present
Debug basic things in production using developer console and similar basic tooling
Respond to and resolve tickets and questions from internal users in an exceptional way, excelling in compassion and ownership
Speak with users about technical issues in a way they can understand
Collaborate with multiple teams, serving as an escalation point, as well as investigate and solve various product and third party problems
Work cross-functionally with Product, Engineering, and other teams to ensure resolution of issues
Escalate repeat issues to our product and engineering teams using pattern recognition and prioritization
Propose and implement improvements to our process, product, and knowledge base
Mentor and develop other members of the support team
About you:
1-5 years of Technical Support or Customer Support
Bachelor’s degree in Computer Engineering or equivalent degree/experience
Experience with testing and bug fixes
Proven ability to read and write basic coding languages
Bonus point for javascript or typescript
Excellent written and verbal communication skills in English
Solutions oriented problem-solving and critical thinking abilities
Self-starter and excited to work in a constantly evolving environment
Highly motivated with a strong work ethic and good judgment
Strong interpersonal skills – you care about people and are passionate about helping others!
Comfortable working in night shift.
Better is an equal opportunity employer. We do not discriminate based on race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
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