IT HEAD
Exp- 12+ years
Main Responsibilities:
▪ Oversee the day-to-day support of all production platforms to ensure the availability, integrity, and
confidentiality of all infrastructure elements, including but not limited to servers, storage
management, databases, virtualisation, voice services, and recovery management.
▪ Design, propose, and implement IT architectures and systems that are in line with modern
cybersecurity hygiene and best practices; working proactively with security and business leadership
to fulfil both tactical and strategic plans for IT security
▪ Architect, supervise, implement, and maintain technologies and platforms supporting the corporate
IT enterprise, in close collaboration with the Business Application and Security Teams.
▪ Actively participate in IT strategy planning activities
▪ Ensure timely and quality support to MUA subsidiaries by troubleshooting and mediating issues
impacting performance of systems and business operations.
▪ Ensure high availability of enterprise voice and data platforms that support internal business
functions and external customer service.
▪ Own the delivery and tracking of IT Infrastructure projects to ensure they are completed on time
and within approved budget, owning related issues and risks, and reporting on progress.
▪ Manage the full relationship with vendors/suppliers to ensure that contracts are delivered as per
agreed SLA and in an effective manner.
▪ Create strategic planning items for IT resource and capacity management to include short- and long-
term budget planning
▪ Interface with business unit managers to define infrastructure support initiatives and
solutions for improving service efficiency and effectiveness
▪ Through the team, support and manage purchasing of IT equipment/services including getting
competitive quotes, ordering, receiving, setting up, and deployment
▪ Provide leadership in development, testing and support of MUA Risk Management Program for
business continuity and disaster recovery
▪ Prepare and keep current documentation on all managed systems, including architecture diagrams,
flow diagrams, standard operating plans, backup strategy, disaster recovery plans, etc.
Remain abreast of the latest technology innovations and trends and translate this into sound advice
to the organisations’ strategy setters and evaluate their potential impact on the broader application
landscape.
▪ Responsible for the safe retirement of the systems after use
▪ Coach/train personnel supporting IT Infrastructure
▪ Participate closely in the budget and recruitment process
▪ Perform additional responsibilities as required or assigned by your reporting line
Job Requirements
▪ A Bachelor’s degree in Information Systems, Computer Science/Engineering, or related technical
field
▪ A minimum of five (5) years’ experience in Systems Administration
▪ A minimum of five (5) years’ experience in IT infrastructure management
▪ Any MCSA/MCSE/M365/Virtualisation/Networking certification will be a definite advantage
▪ Proven track record in infrastructure design and delivery
▪ Knowledge of current marketplace and infrastructure products
▪ Strong Windows and network administration skills
▪ Strong people management and organisation skills
▪ Ability to establish strong, collaborative working relationships with stakeholders
▪ Experience with virtualization technologies (Citrix, VMware, Citrix Virtual Desktop etc.)
▪ Knowledge of Hyperconverged Infrastructure (e.g., Nutanix) is a must
▪ Ability to solve complex and analytical problems independently, finding multiple solutions and
presenting options for resolution
▪ Capacity to successfully manage multiple priorities and projects with agreed deadlines
▪ Strong verbal, written communication and presentation skills
▪ Consistently demonstrates company Core Values
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