Bikham Information Technologies Looking for Information Technology Administrator at Remote Full Time

Job Description:Information Technology Administrator

Job Title: IT Administrator

Working Hours: 7pm IST to 4am IST (US Shifts)

Work From Office

About Bikham:
Established in 2005, Bikham is a multinational professional services company providing services in Healthcare, Technology, Education & Finance.

From Revenue Cycle Management to Clinical Diagnostics, Financial Services, to Education Management &IT solutions, Bikham has been the reliable, go-to provider for over 15 Years.

Client success is pivotal at Bikham. We’ve long believed in working respectfully and collaboratively with clients is the key to mutual success. .

Responsibilities:
Hosting Products: Domain, Hosting Plans.

Coordinate with team for cPanel issue, Email issue, mail server configuration, Product renewal coordination.

Network Firewall: Making Policies Check security issues.

VPN Configuration & Support for connectivity issue.

Coordinate with ISP for bandwidth connectivity issue as well as any blocked protocol, Ip addresses.

AD Server Synchronization.

Managing high availability, provide 99% uptime.

Hardware: Computer, Server, Internet devices (Router, Switches, WIFI device)

Managing all assets (laptops, Display, CPU, Keyboard, Mouse, Headphones, network devices, printer).

Provide the user support (remotely and physically).

Identify and solve the issue in network and systems.

Get the approval and upgrade the hardware as per user requirements.

Maintain the connectivity for every computer.

Check user requirement and fulfil them.

Internet Plan renewal.

Coordinate with vendor and fix the hardware issue if needed. (server, switches, routers, firewall, Printer).

Monitor the entire network.

Power on and off the server and test.

Software: Operating system (licenses), Software’s

Provide user support (remotely and physically).

Identify and solve the issue ,software update the required patches.

Coordinate with provider and add the balance when required.

Co-ordinate and Fix the issue with support team.

Fix the issue of emails as well with vendor.

Vendor Coordination(toll free forwarding, GoDaddy, flow route, Call routing for client service.

Requirement:
Minimum 5 years of experience in IT

Bachelors degree