What”s the role?
You operate as a Technical Account Manager when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes.
You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other.
We’ll trust you to:
Flexibly support internal and external customer technical needs to resolution
Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer”s environment (onsite) as well as remotely
Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue
Accurately detail fixing steps and resolutions using our proprietary ticketing system
You’ll need to have:
Demonstrated experience with Helpdesk, Desktop Support or Technical Support within an enterprise environment
Extensive experience working with PC software/hardware, Networking devices, Windows OS
Exposure to networking technology (Networking hardware, TCP/IP, LAN, and WAN)
Excellent interpersonal and customer-facing skills
Willingness to travel to customer sites to provide onsite support as needed
Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
We’d love to see:
Programming knowledge
If this sounds like you:
Apply if you think we”re a good match. We”ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: http://www.techatbloomberg.com.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [email protected].
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