Blue Ocean Ventures Looking for IT CoE DWS End Point Management Hybrid & INDU – L3 at Bengaluru, Karnataka Full Time

Role:– IT CoE DWS End Point Management Hybrid & INDU – L3

Salary : Exp x2.5

Experience : 6 – 8 yrs

Job Summary;

Working as a member of the Global Endpoint Management, this individual is responsible for the support of the Microsoft Intune and SCCM infrastructures. This individual will demonstrate good partnering and cross-functional teaming skills with peers. Working with the team managing thousands of windows clients, iPhones and iPads used inhouse and making sure they are finely tuned and properly secured. As many mobile applications are developed In-house, will have to work with the development teams to find the optimal solution and also be in charge of electronically signing the mobile applications for publication In-house as well as on the public Apple and Google stores

Functional Responsibilities;

Ensure escalations from Operation /Customer/Cross teams are handled well and on time (Incidents and Events).

To document WINS/SOP/Documents/How to’s To Build and maintain Knowledge Base for UCB

Technical Team Building – Daily Meet with the Team, Knowledge Transfer / Mentor/ Coaching , Technical discussion

Check system logs for errors and take necessary actions to restore normal service (troubleshooting, escalation to system owner/local system admins…)

Experience in administration and configuration of Microsoft Intune and Microsoft Endpoint Configuration Manager Enterprise environment.

Functional working and debugging knowledge of Mobile Devices IOS , android ..etc and Microsoft Windows operating systems.

Deployment, installation and administration of Microsoft Office, Adobe and other Core Products

Check-in, test & deploy global client application packages on client systems worldwide. Provide technical expertise, guidance and strategic recommendations to other IT groups. Testing and implementing OS and application related patches and service packs

Provide troubleshooting & technical support following the UCB ITSM process.

Responsible for smooth Operations, incident, workorder, change and Problem mangement Open support calls with Microsoft / Apple/Application Support if required.

Manage, Remediate and Report on Device / Workstation Compliancy as per the UCB Policies.

Attend Global Client Engineering Operations meetings

Design Device Inventory / Distribution / Metering / Compliance Reports based on customer requirements

Aware of the latest tools and technologies, take part in design and Problem management infrastructure workshops with Ops/Infra/Security teams. Investigate issues across the ecosystem as a strong team player.

Work closely with Infrastructure teams, IT architects & Technical experts take part in cross- domain virtual teams (e.g platform performance, security, fraud detection, financial reconciliation etc.)

Collaborate daily with Product, Project, and Infrastructure teams

Certification

Latest Microsoft Config manager or Any end point management tool certification

Experience

6-8 Years of Experience in with atleast 5+ years direct working experience with Microsoft Endpoint Configuration Manager (SCCM) or 3+ years of Microsoft Intune Experience working on Device Management(Workstation and Mobile), App Deployment, Managing Compliancy, Software Management, Patch Management and Reporting.

Mandatory Skills

Administering and Deploying Microsoft Endpoint configuration Manager (SCCM) / Microsoft Intune Certification with the latest Version is mandatory

Excellent analytical and communication skills, a creative mind, and a problem-solving attitude

Team-player attitude but you can work independently

Worked on Endpoints for examples Laptops, Workstations, Mobile Devices, servers etc

Expected Qualities:
Good communication skills (Good in spoken and written English. Neutral English Accent

Guardian of IT established rules and intend to provide accurate, uniform, and high- quality information to the end-users.

Proactive.

Multi-tasking, “curious” and constantly willing to learn new stuff to be constantly involved in IT needs.

Willingness to take initiate and Self-driven.

Ability to communicate and work with people from across the world