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PartnerOne Looking for Regional IT Operations Manager at Bengaluru, Karnataka, India Full Time
Due to growth and our commitment to continual improvement, we are looking for an experienced Regional IT Operations Manager for the APAC region, to join our multi-disciplined IT, Security and Compliance team.
This role will report directly to the Head of IT & Security and will act as technical lead on all IT projects.
Tasks & Responsibilities
- Design and implementation of new on-prem and cloud based; server, storage and virtualisation infrastructure, including the creation of HLD/LLD documentation.
- Ensure that designs and implementation adhere to vendor best practices for specific technologies and established standards and frameworks, meeting customer compliance requirements.
- Take ownership for technical process, methods and tools for workplace platforms
- Deputize to the Head of IT & Security for architectural, technical and operational leadership in the APAC region.
- Lead and mentor the APAC sys-admin team.
- Lead Infrastructure incident & alert monitoring and remediation
- Operate as 3rd line technical support and tier 3 service desk escalation for the APAC team.
- Responsible for proactive infrastructure capacity management
- Technical & operational process Automation
- Develop, implement and review workflow processes and documentation.
- First point of contact for regional vendors and suppliers.
Requirements
- 5+ years in a similar technical leadership role.
- Experience in the installation and support of Windows & Linux Servers and applications (Physical and Virtual) on premise, hybrid and cloud multi-tenant environments.
- Experience deploying, migrating to and managing Microsoft O365 and Microsoft Azure
- Experience with a wide range of cloud hosting vendors i.e. Azure, Rackspace, GCP and PAAS (platform as a service) technologies.
- Experience of working within the ITIL Framework and in highly audited environments is a must.
- Experience in Audit related tasks and Audit management
- Internal auditor or similar certification for ISO 27001 preferable.
- Agile and highly adaptable for changing priorities.
- Experience working in a global, team-oriented, collaborative environment including virtual / remote working.
- Excellent written and verbal English communication skills.
