BorderlessMind Looking for Remote Desktop Support Tech at Noida, Uttar Pradesh Full Time

Department: Administrative Operations

Reports to: Desktop Support Supervisor

Position Narrative (Overview):
The IT HelpDesk is the central point of contact for all IT related service requests. As a member of the IT HelpDesk Team, you will work in a fast-paced environment providing exceptional customer service and technical support to all Engagees. The IT Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Core Responsibilities

Triage and respond to end-user issues via video conferencing, remote screen shares, telephone, chat or HelpDesk tickets

Provide remote installation, configuration, maintenance, troubleshooting and repair for end-user, office and conferencing hardware, software and peripherals

Record, track, update and escalate technical issues through established Jira ticketing system

Maintain and update knowledgebase processes, procedures, inventory and configuration documentation

Provide technical guidance and training to end-users

Work with HelpDesk Supervisor to escalate unresolved issues and ensure visibility of ongoing issues

Report customer feedback to HelpDesk management

Assist with IT HelpDesk projects as needed

Must-have Requirements

1-3 years previous experience as a Desktop Support and or Service Desk tech

Basic networking and hardware skills

Strong Microsoft Office and Windows Operating systems skills

Outstanding customer service skills

Strong written and verbal communication skills

Nice-to-have Requirements

CompTIA’s A+

ITIL Foundations

About BORDERLESSMIND

“We believe talented digital workers are available globally, but the opportunities are not.”

Since 1999, we have specialized in remote (offshore or nearshore) and onshore staff augmentation solutions. We have been a remote-first business a lot before it becomes cool to be one.

We help ambitious startups and enterprises build remote teams of employees from anywhere in the world, in any time zone.

Our global team skillfully delivers solutions by modernizing Software development, optimizing Cloud infrastructure, leveraging Automation and through emerging technologies.

We take pride in sharing that the average tenure of employees at BorderlessMind is 5 years historically. We work in a tight-knit environment where employees love to stay longer with us as we believe in caring for them through employee wellness initiatives and investing in enhancing the employee experience.

“The ‘Future of Work’ is here to stay. The World is truly Borderless.”

We are strategic talent partners for ISHIR, ENO8, Digital Success brands and their employer on record.

We are Borderless Minded. Are You?