Bosch Group Looking for IT Operation Lead Bangalore,Indi at Bengaluru, Karnataka Full Time

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

IT Operations Lead and service manager for Indian entities .

Ensure the support experience for assigned customer is aligned with customer service expectations and the agreed CI service levels

Identify, evaluate, and implement improvements to customers support experience

Technical support to ensure IT Operations for India applications are with standard documentation in CI environment.

Conduct regular operational stand-up meetings with customers. Initiate measures to resolve differences between customer service expectations and agreed CI service levels for solutions.

Support and participate in regular change approval AP meeting. Ensure customer are informed of changes affecting availability of their key solutions, products, and services. Monitor unanticipated impacts to customers from proposed changes.

High-quality project deliverables including IT Operations Manual, CMDB updates, LeanIX updates. Ensure support organisation is fully onboarded to support project deliverables by project close QG5 (before).

Complete annual quality review and update of IT Operations Manual. Complete necessary updates arising reviews including IT Operations Manual, CMDB, LeanIX.

Manage customer escalations arising from support issues.

Service Manager for RO-IN digital topics

Customer point of contact for support topics.

Qualifications

Educational Qualification: B.E/B. Tech (Computer Science)/ MCA

Additional Information

Good Knowledge in Advance Excel,MS power point

Good communication skill