Robert Bosch Engineering and Business Solutions Private Limited (RBEI), is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global supplier of technology and services, offering end to end engineering, IT and Business solutions.
With over 18000 associates, RBEI is the largest software development center of Bosch outside Germany, indicating we are the Technology Powerhouse of Bosch in India. We have a global footprint with presence in US, Europe and the Asia Pacific region. RBEI is ISO 9001:2008 certified (2012), appraised at CMMI-L5 as per version 1.3 (2011), ASPICE – level3 based on version 2.5 and ISO 15504- 5 and 7, and also ISO 27001 with seven state-of-the-art facilities spread across Bangalore and Coimbatore in India, Ho Chi Minh City in Vietnam and Guadalajara in Mexico, ISO/IEC 20000-1:2011 certified (2014).
We nurture, build and sustain enduring customer relationships to enable direct operational and strategic benefits to our customers. We make it happen through qualified, motivated and flexible professional associates, who uphold the heritage and values of Bosch – time-tested over 125 years of a successful journey; a journey marked by quality, reliability and innovation of service to enhance the interest of our customers and the community we live in.
We provide solutions for businesses in primarily three areas:
Our focal industries:
Our role
“We see RBEI as helping us to achieve the technological lead we need to have in order to prevail in increasingly competitive world markets….. RBEI is about ensuring product excellence under conditions that allow us to maintain our global competitiveness” – Mr. Franz Fehrenbach, Chairman of the Board of Management, Robert Bosch GmbH.
Job Description
Requirements
Experience : 8 – 10 Years
§ BE /B-Tech/M-Tech/MCA/M.Sc in any of the disciplines.
§ 8 – 10 years of Experience in management of complex and multiple IT infrastructure projects
§ Data center/Cloud delivery, SLA, metrics, operational rigor, Production, mission critical environment management, Critical incidents, escalation handling
§ Min. 5 years delivery and operational management experience on engagements using ITIL processes or solutions
§ Strong Project management and Service Management processes, Communication skill, Experience in client relationship/expectation management
§ Ability to manage procurement processes for hardware and software systems and related data communications service provider contracts
§ Experience in working with International Teams/Inter-Cultural Exposure/Virtual teams is an advantage
§ Reliability, Ability to work under pressure and ability to precise in communication are must.
§ Good team player and participates in organization initiatives and contributes to the company
§ Should be able to lead a large team from offshore/onsite
Tasks
§ Manage Global Customer Infrastructure projects with end-to-end responsibility.
§ Manages client engagements and relationships
§ Assist technical teams in requirements gathering and documentation
§ Provides direction and sets priorities to deliver to plans/budget and resolve day-to-day project issues
§ Effectively engage and manage the vendors/partners to deliver planned services
§ Ability to consult with the customer and come out with the IT Roadmap as per the defined timeline
§ Creation of project offers / sub project offers based on the Roadmap
§ Experience with handling the ITIL based process with tools (Ex: Remedy)
§ Responsible for Quality, Cost and Delivery of the projects and services committed to the customer
§ Responsible for the administration activities of the team for performance review, training plan, competency development, attendance tracking and work quality
§ Ability to get into the root cause of the problem and address the workaround as well as preventive solution.
Additional Information
Experieience in Operations with SLA service, and flexible to work in shifts if project needed
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