Work closely with Oracle’s internal business and development teams to drive the technical/functional global implementation of Oracle’s applications internally. The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications. Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Manage product gaps from business specifications to product enhancement and/or business process change. Define product enhancements to drive solutions for all customers. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company’s information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.
About Oracle Commerce Cloud Service Operations:
Oracle CX Commerce Cloud Service Operations provides world-class immediate support for mission-critical Commerce applications around the world. The Service Operations team plays a critical role in all aspects of the Customer’s lifecycle from Provisioning, Upgrading, Maintaining, and Secure Decommissioning of services.
Brief Posting Description:
Focused to deliver Database support activities and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical issues and troubleshooting for E-commerce customers, the application team, and other stakeholders. Responsible for facilitating customer relationships with Support and providing advice and assistance as needed on a 24/7 rotational basis including weekends and public holidays needed.
Detailed Description:
As a Support Engineer, you will be the technical interface to E-commerce customers and the application team for the resolution of problems related to the installation, recommended maintenance, fulfilling customer day-to-day basis requests, pro-active DB health checks, Performance Tuning, Backup/recovery, Cluster administration, Dataguard, problem analysis/solution and use of Oracle DB products. The primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines. Able to work with general guidance from senior support engineers and management and in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Job Requirements:
BE/MCA with 6-10 years of experience and strong knowledge in Oracle 19c Database administration -which includes all possible areas of database administration like Installation, upgrade, Patching, Performance tuning, backup/recovery, data guard, OEM, other customers specific request on Database and Handling Issues on App due to DB. Good to have knowledge in OCI and automation with shell scripting, Ansible, and Python.
Technical Skills:
1) Having strong knowledge of Oracle Database administration in a UNIX environment.
2) Good experience in 19c Database, RAC, Performance Tuning, DataGuard, ASM, DB installation, Upgrade, and Patching
3)Good sql and pl/sql
4)Good to have exposure to commerce application/platform
5)Automation in Shell/Perl/Python/Ansible scripting
6)Exadata and Java are a plus
7)Hands-On experience in backup/recovery
8)Experience with change/release management
9)OCP, OCI Certification is a plus.
10)Excellent communication skills (verbal & written) in English.
11)Previous experience in dealing with customer calls/communications is desirable.
Personal Competencies:
1) Ability to manage multiple tasks
2) Aptitude for analytical problem solving
3) Solution Oriented
4) Quality Oriented
5) Planning and Organizing
6) Self-motivated
7) Customer Focus
8) Teamwork
9) Working Globally
10) Ready to work 24/7 including weekends and public holidays as needed
Qualification :
1) Degree: B.E / MCA
2) 6+ years of customer support experience in a technical environment (Relevant Oracle DBA experience desired).
Company Description For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform...
Apply For This JobWorking experience in NOC environment for Fault & config management preferred Is required to be facilitated Responsible to provide support...
Apply For This JobEnsure all projects are delivered on time within the stipulated scope and budget Lead the initiation and planning of a...
Apply For This JobSmart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact...
Apply For This JobTECHNICAL SKILLS: – LVM AWS HTTPD and NGNIX SFTP, FTP, NFS, Samba SMTP & Nagios User Management VMware-Vsphere DHCP, DNS,...
Apply For This JobPeople are at the heart of our strategy A family-owned Group, Roquette offers a positive and attractive work and career...
Apply For This Job