Grade HResponsible for providing dedicated procurement, programme and stakeholder management support for the hub or at site, based on sound procurement management knowledge, and conducting day-to-day (non-category aligned) procurement execution activities in order to meet the Service Level Agreements and Operational Level Agreements for procurement operations.
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Key Accountabilities and challenges
The Execution Lead, Helpdesk is responsible to provide First Level Support to bp Suppliers and internal business users. And provide technical support to HD agents by trouble shooting and provide problem resolutions for Source to Pay queries. The Execution Lead is responsible for monitoring the progress of incoming calls/emails/tickets to ensure that they are tracked, followed up and closed accordingly. The role holder is required to log all calls, perform first level assessment, first level resolution where applicable and correct assigning of calls/emails/tickets to Resolver Groups:
Handle all incoming calls/emails/tickets
Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
Provide training in relation to S2P knowledge to users
To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails.
Due Diligence:
Conduct daily checks to avoid duplications in logging of calls, emails & tickets
Check for accuracy of the details logged
Analyse the contents of the tickets and assign it the relevant resolver group
Ensure that all tickets are closed accurately, whilst always adhering to processes
Participate in continuous improvement initiatives by proposing system and process enhancements
Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners
Direct line management to a team of 5 – 10 Specialist
Proactively identify, propose, and implement process improvement, standardisation and simplification activity within the team
Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organisation
Champion the use of GBS Procurement and Supplier Management processes and tools to ensure Operational Excellence and improve overall Business performance
Partner with Ariba Team to implement the Ariba Network deployment strategy, including:
Supplier Communications, Training, Escalation Process, Testing
Stakeholder Management:
Timely and relevant customer feedback and status update
Challenge current process and performance practices, proposing and delivering enhancements to process & KPI’s to meet the on-going requirements of the GBS Leadership Team
Due Diligence:
Conduct daily checks to avoid duplications in logging of calls, emails & tickets
Check for accuracy of the details logged
Ensure that all tickets are closed effectively
Leadership Competencies:
Ability to coach peers and juniors on systems and processes and help them improve in terms of Service Quality
Apply business rigour and judgement: Demonstrates a clear understanding of how value is created for the business and continually applies this to generate practical sources of value for bp
Qualifications, Competencies & Mindset
Essential Education & Experience
Bachelor’s Degree in Management, Business, Finance, Accounting, or related field
Minimum 12 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management and processes
Minimum of 3 years of experience in leading, developing and/or coaching teams
Strong understanding of procurement and general accounting practices
Proficient in PSCM applications including ARIBA, SAP and Salesforce
Direct process management experience including best practices, driving innovation, continuous improvement, technologies, processes, procedures and tools
Shared service centre experience is essential
Experience of working cross culturally and in an international environment
Ability to communicate and influence across different levels in the organisation
Engaging and collaborative way of working
Resilient and experienced in working in multi-faceted environment
Entity
Finance
Job Family Group
Procurement & Supply Chain Management Group
Relocation available
Yes – Domestic (In country) only
Travel required
Yes – up to 10%
Country
India
About BP
FINANCE
Join us in a crucial time of transition. We are bringing all of our finance and procurement activities for the group into one place, enabling better work.
For you this means working with us on:
Compliance – efficiently delivering external reporting requirements to ensure we continue to meet our regulatory obligations in all jurisdictions, supported by robust control environment across all three lines of defence.
Stewardship – laying out a robust finance framework and providing ongoing management of the balance sheet and portfolio execution, supported by effective advocacy to the market.
Performance – facilitating the effective allocation of capital, development of business plans and coordination of business performance interventions to ensure a consistent delivery between strategic aspirations, operational forecasts and delivered outcomes. Furthermore, you will be responsible for value creation through mergers and acquisition-led deals, commercial negotiations and integration of business opportunities.
Transformation – driving digital transformation (centralising, digitising, optimising) across all elements of the finance entity to achieve sector-leading cost-performance.
Experience Level
Intermediate
Legal disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.
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