Bridging Technologies Looking for Customer Support Executive at Sahibzada Ajit Singh Nagar, Punjab, India Full Time

Bridging Technologies is hiring for Customer Service Agent : Experience: 1+ years in international voice process Location: Mohali Job Summary Responsibilities We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. to and customer customer resolving promptly Responding through various

Maintaining a positive, empathetic and professional attitude toward customers at all times.

inquiries.

Communicating with customers channels.

Acknowledging complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing representatives.

Ensure customer satisfaction and provide professional customer support. transactions, comments and interactions, team of customer service junior a Qualifications

Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred About Company: Headquartered in the state of California in the USA, Bridging Technologies is not only the foremost healthcare software & application Product Company but also an idea generation company that believes in bringing new healthcare concepts to reality. We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations. Our culture Sincere at work, crazy at the workplace – we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in peoples life. It has brought us together and a long professional journey has taught us how to do it. What’s next? The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in. Quality Work We don’t just work but strive to accomplish more than what is expected from us. It’s truly worth it when all our hard work and toil is rewarded with some back-patting, and meals on the house!