BuzzHRMS Support
Location: Hybrid
Experience Required 2- 5 years
Job Description-
Calling to be done on leads received in real-time.
Daily coordination with User via calls, emails & Chat
Health check calls to be done to existing clients for system improvement
and proactive concerns addressed.
FTR to be done on a real-time basis
Technical issues @level 2 to be escalated to technical and closed
Close looping calls to be done to customers post issue resolution
Onboarding to be done of new clients
Demo to be scheduled and done as per customer requirement
Customer concerns/feedback to be highlighted to management for
process improvement and the same to be documented with RCA.
New customer MSA and PO to be made and signed from concern
authorities.
Key Skills –
Empathy with users
Patience and understanding
Acceptance of ownership
Investigation and diagnostic skills
Excellent customer service skills
Attention to detail
A proactive approach
Ability to work under pressure and to tight deadlines
Job Types: Full-time, Regular / Permanent
Salary: ₹27,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Application Question(s):
Experience:
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