Caddycode Solutions Private limited Looking for Tech Support Executive at Chennai, Tamil Nadu Full Time

Technical Support Executive responsibilities include:

• Responding to customer queries in a timely and accurate way email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions

Job brief

We are looking for a Technical Support Executive to assist our customers with technical problems when using our products and services.

Technical Support Executive responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills

• Fresher or Experience as a Technical Support Executive.
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any UG or PG.

Job Type

Job Types: Full-time, Fresher

Salary: Up to ₹250,000.00 per year

Benefits:

• Food allowance
• Health insurance
• Provident Fund

Schedule:

Supplemental Pay:

Ability to commute/relocate:

• Chennai, Chennai – 600096, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education: