Excellent Communication skills (both Verbal and written)
Willingness to work in 24*7 Shift
Experience: 6 years to 9 years
Education Criteria: B.Tech/B.E./BCA/MCA/BSc/MSc (Must be full time)
Job Location- Gurugram
Job Responsibilities
You will be responsible for providing industry leading post-sale networking support to International customers of medium to large scale networks. You will be required to interact with the customers to resolve the issue or provide support via email/ WebEx. This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value.In this role, you will gain insight to the detailed functionality of OEM solutions, and partner with all the elements of the service chain.
Provide front line network support to debug complex networking problems.
Be the focal point and owner of large account network problem resolution.
Work on problems of diverse scope
Skills
Phone Registration
BAT
Signaling Protocols ( SIP, MGCP , H.323)
PRI / ISDN
FXO/FXS
Media resources
Trace analysis / RTMT Tool
Call Manager Upgrade
Job Description
VOIP/CUCM/COLLAB
Cisco Call Manager
Cisco Unified Unity Connection
Cisco Call Manager Express & Cisco Unity express
Cisco Unity
Cisco Unified Contact Centre Express
Cisco IP Phones and Unified Clients
Cisco Voice Gateways, Gatekeepers,
Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
Signaling Protocols MGCP, H323, Skinny, SIP
Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
Preferred Certifications
CCNA/CCNP/CCIE
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