Excellent Communication skills (both Verbal and written)
Willingness to work in 24*7 Shift
Experience: 6 years to 9 years
Education Criteria: B.Tech/B.E./BCA/MCA/BSc/MSc (Must be full time)
Job Location- Gurugram
Job Responsibilities
You will be responsible for providing industry leading post-sale networking support to International customers of medium to large scale networks. You will be required to interact with the customers to resolve the issue or provide support via email/ WebEx. This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value.In this role, you will gain insight to the detailed functionality of OEM solutions, and partner with all the elements of the service chain.
Provide front line network support to debug complex networking problems.
Be the focal point and owner of large account network problem resolution.
Work on problems of diverse scope
Skills
Phone Registration
BAT
Signaling Protocols ( SIP, MGCP , H.323)
PRI / ISDN
FXO/FXS
Media resources
Trace analysis / RTMT Tool
Call Manager Upgrade
Job Description
VOIP/CUCM/COLLAB
Cisco Call Manager
Cisco Unified Unity Connection
Cisco Call Manager Express & Cisco Unity express
Cisco Unity
Cisco Unified Contact Centre Express
Cisco IP Phones and Unified Clients
Cisco Voice Gateways, Gatekeepers,
Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
Signaling Protocols MGCP, H323, Skinny, SIP
Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
Preferred Certifications
CCNA/CCNP/CCIE
‘Greetings from IGNITES Human Capital ServicesJoin the TOP BPO’s in Bangalore Chennai Hyderabad Pune .Available Positions:-Customer Support Technical SupportDesktop Support...
Apply For This JobAbout Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience...
Apply For This JobResponsibilities : Requirement gathering and stakeholder management for client projects. Scope software development projects, create various documents (e.g. SRS, wireframes...
Apply For This Job Must Have basic Networking Knowledge System Troubleshooting OS Installation Knowledge MS Office Related Troubleshooting Software...
Apply For This JobJob Description Interested Candidate call or WhatsApp on – 8527241665 Designing and building hardware Recommending new hardware designs Performing tests...
Apply For This JobHR Executive Job Responsibilities: · Responsible from offering to closing (joining) a candidate. (End to end Recruitment cycle). · Acknowledgment...
Apply For This Job