LOCATION: India
The Senior Solutions Architect will provide exceptional consultative skills when working with customers to capture their business requirements and be part of the customers path forward for Voice Infrastructure and Design. They will have the ability to identify and provide in-depth analysis of the customer’s business requirements, and provide technical recommendations to meet the customer’s needs. The self-directed candidate will interface directly with the Vice President of Voice Architecture (of customer) outside the company, as well as other internal project team associates (mentoring, training). The candidate will be looked upon as a subject matter expert within areas of his expertise. Work is performed with minimal/no direction .
Essential Functions
Responsible for designing IT solutions that leverages the architectural roadmap and standards of Customer, seamlessly integrate with the existing IT portfolio and deliver on the defined business requirements
The Senior Solutions Architect will provide guidance and subject matter expertise in the areas of Telecommunications and Call Center applications and the tools used within the Voice Architecture team
This individual will assist with designing, and standardize future architectural decisions for the Voice Architecture team
The Senior Solutions Architect will work closely with the Telecommunications and Call Center Technical Lead to guide developers in creating environment where future Unified Communications technology will be on the forefront
Serve as a strategic advisor throughout the various stages of the project
Be responsible for the planning, directing and controlling of activities and efforts to achieve the specific set of technical objectives stated by the joint team (Customer & CBTS)
Meet with Customer’s technical stakeholders to gather information about the technical environment and Customer needs
Produce relevant technical requirements and architectural documentation as requested by the Customer
Facilitate discussions with Customers´ technical and business resources to identify requirements and assess the current infrastructure and platforms
Current and future state technical requirements for the target communications solution including prioritization against objectives as appropriate
Determine how the current infrastructure design affects future anticipated needs such as scalability, extendibility and integration of other services
Identify gaps between the target communication solution and the current communications environment for use in developing architectural recommendations
Provide governance for the technical integration architecture showing relevant solution components and integration points
Identify and communicate dependencies on external systems necessary to support the target communications technology
Focus on architecture, design, configuration, and integration as it relates to the current state deployment and the going forward project initiatives
Verify design integrity to align with Customer requirements
Experience/Background
3 to 5 year Work Experience
Supervisory Responsibilities
No Supervisory Responsibility
Requirements:
Education
Four years of College resulting in a Bachelor-s Degree or equivalent
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