work experience required:
The Level 2 Service Desk support technician (“Senior”) provides support to the Level 1 technicians within his/her team, service as a reference to the members when they have questions or require assistance to support their Client. The senior may also be engaged to diagnose, troubleshoot and resolve incidents or service requests reported by the Client.
Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI’s
Desirable:
Skills:
English
French
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
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