CGI Inc Looking for Service Manager – ITSM with IT application Support at Bengaluru, Karnataka Full Time

• Engage with CGI on complex SML & Microservices and engage with OLM, L2-L3 on open issues
• Understand workflows and guide OLM and L2-L3 on open issues and product fixes.
• Engage with CGI on complex SML & Microservices and engage with OLM, L2-L3 on open issues
• Understand workflows and guide OLM and L2-L3 on open issues and product fixes.
• Manage SFH Tools and user additions on the product

Skills :

• A minimum of 10+ years of relevant work experience • Good understanding of SFH support environment • Experience in working on interconnected enterprise landscapes • Working effectively to deliver SLA commitments through others across many organisation boundaries, including ecosystem partners (suppliers, IT team members and business leaders and team members) • Good interpersonal skills and confident in dealing with senior Business stakeholders • Good understanding of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems • Good communication/influencing/negotiation/presentation skills at all levels of the Business and IT hierarchy

Skills:
ITIL

What you can expect from us:
Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.