Position Description
Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Service Desk Manager
Position: Software Engineer
Experience: 4- 7 Years
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore
Position ID: J0623-2309
Employment Type: Full Time
Qualification: Bachelor’s degree in Computer Science or related field or higher with relevant experience to the field.
Your future duties and responsibilities
Responsibilities:
Responsible for day-to-day operations, business continuity, contractual compliance, resource planning and work allocation to meet agreed service levels.
Ensures that service delivery is monitored, measured and analyzed to continuously improve quality, efficiency, cost, member and customer satisfaction.
Resolves issues, applies agreed standards and interfaces with IT and business functions to reduce risk and manage expectations.
Prerequisites:
ITIL foundation certified.
At least two years’ experience as operations lead or delivery manager of an offshore IT service desk function.
Experience working with multinational and multilingual teams across several time zones.
Preferred:
SDI or HDI certification.
Technical experience in omnichannel cloud contact center as a service.
Work Environment: 24X7 operation, late night work.
Location: Bangalore/Chennai, work from office.
Required qualifications to be successful in this role
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
Required qualifications to be successful in this role
About us We are professional, fast-paced and demanding. Our work environment includes: Modern office setting Growth opportunities Work-from-home days *...
Apply For This JobFull Job Description a) End to End management of all Desktops, Laptops , Printers & Peripherals for existing and new...
Apply For This JobCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in...
Apply For This Jobsummary randstad india permanent specialism information technology reference number JPC – 64847 job details Responsibilities Review and investigate the existing...
Apply For This JobJob Family Descriptor Responsible for software development projects across multiple technologies (in-house or through vendors) for building new capabilities, driving...
Apply For This JobDesignation: ‘Business Development Manager’ Experience:- 2 yr Must have sales experience in IT Sector(Service Sector) /Websites web applications/ Mobile app...
Apply For This Job