The Customer Care Center will operate from 10am to 10pm every day. So, you might work during the weekend depending on the monthly plannings and the shifts.
Core of the Job
The Client Care Lead will be in charge of the daily follow up of the team ensuring the level of excellence and the respect of Chanel client relationship philosophy, with a personalized approach for each client. You will oversee team planning, training and the overall team task list and organization.
As part of the mission, you will also participate to the Customer Care Activity being client facing through the different channels (phone, messaging), at least 25 to 30% of your time.
Principal mission
Daily monitoring and follow up of the operations
Supporting the team on a daily base
Coordinate Team plannings, trainings and meetings
Solve operational issues
Contribute to the Customer Care Center activity
Contribute to improve the processes if needed
Follow up Operational performance.
Expertise
You are passionate about the client service & client relationship
You have great communication skills, and you are a team player
A first experience in Retail or in Client service will be a plus
You understand retail operations to better support our boutiques and better serve our clients
You know how to balance between strict rules and guidelines and flexibility when needed
You are very well organized and very precise in during execution
You are passionate about our products.
You have a sense of Excellence.
Technical Skills
Knowledge of salesforce environment is a plus
At ease with Excel
At ease with indirect management and giving feedbacks
Fluent in written and spoken English.
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