Description:
Marsh McLennan is looking for a Senior Monitoring Engineer having sound knowledge of observability, monitoring & event management process, tools, and techniques. The role requires the individual to thoroughly understand a wide range of enterprise applications software and technologies as well as business objectives and system requirements.
Responsibilities:
Responsible for managing and maintaining enterprise level monitoring toolsets (Datadog, Big Panda, Splunk). The duties include installation, configuration and establishment of metrics for these toolsets.
Implement scripting based end to end solutions to connect BigPanda with 3rd party vendors using cloud provider services and API methodologies.
Develop and advance AI/ML capabilities within the Monitoring Console, including Predictive Analytics and Anomaly Detection. Make performance enhancement recommendations.
Consistently utilize key ITIL processes (Availability Management, Problem Management, Change Management, Configuration Management, etc.) in support of the environment.
Implements a strong customer focus and management of customer expectations; ability to establish and maintain a high level of user trust and concern for users’ business needs.
Utilizes strong interpersonal skills with the ability to work with multiple teams to solve problems.
Qualifications
Requirement:
5 or more years Information Technology (IT) experience, especially in a mid- to large-sized organization
2+ Year experience with Modern AIOps/Observability tools that specifically cover Application Performance Monitoring (APM), Event Management, Synthetic Transactions, and Real User Monitoring, such as Dynatrace, Datadog, ScienceLogic, Splunk, Big Panda etc.
Has extensive knowledge of IT Ops Automation for both Infrastructure Operations and Application Operations with ability to deliver ITOPS Automation Solution using market standard AIOPS, Orchestration & Automation platforms.
Knowledge of ServiceNow, especially with integration of monitoring tools
Fundamental knowledge of and experience in Change Management principle
Strong Understanding of Event Management
Ability to effectively adapt to rapidly changing technology and apply it to business needs
Ability to implement technologies strategically
Fundamental Knowledge of DevOps Principles and Process
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