Choice Solutions Limited Looking for Desktop Support Engineer L2 at Bengaluru, Karnataka Full Time

Responsibilities:

• Trouble shooting of all types of Hardware and software applications problems.(Mac and Windows)

• Configuring & troubleshooting of Desktop/Laptops for L1 levels (Physically and remotely)

• Configuring & troubleshooting of printer, wireless & LAN related issues reported by users

• Exposure in O365/Active Directory user creation & deletion, Jira ticketing system.

• Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.

• Trouble shooting hardware, software & networking problems.

• Good experience in configuring & troubleshooting of MS Outlook, O365, Antivirus and other enterprise tools.

• Remotely resolving application problems and network problems and mail configurations through TeamViewer, remote desktop sharing.

• Resolving tickets within the SLA which is raised from End User side.

• Maintaining Assets through Asset Management Tool.

• Support EMEA/Europe and India customers.

• Inventory Management, Vendor Management.

Requirements:

• Minimum of 02/03+ years of experience in Desktop /Laptop/Server support for Windows OS including MacBook in an enterprise

environment. Hands on experience in troubleshooting L1 networking, routing and switching issues.

• MCP/CCNA Certification will be plus

• Very good communication skill (including email skills)

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹30,000.00 per month

Schedule:

Education:

Experience:

• IT: 3 years (Preferred)
• Technical Support Occupations: 3 years (Preferred)
• total work: 3 years (Preferred)

Speak with the employer
+91 8291508053
Expected Start Date: 10/04/2022