Chromatic Infosystems Pvt. Ltd. Looking for IT Helpdesk Support at Verna, Goa Full Time

Dear Candidate,

Urgent requirement for IT Helpdesk Role for goa Location.
Language Proficiency – Goan, konkani, marathi, hindi, English.

Job Location – Panjim/verna

Immediate Joiner.

Female candidate Preffered.

• Should be responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

Desired Candidate Profile

• Previous working experience as an IT Help Desk Technician for 1year
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient

Job Type: Full-time

Salary: ₹10,147.77 – ₹25,000.00 per month

Shift:

Experience:

• Technical support: 1 year (Preferred)

Speak with the employer
+91 7400190231