CIEL HR Looking for Senior Consultant – Investment Promotion (IT Space and Land) at Chennai, Tamil Nadu Full Time

Company: Ciel HR – Bangalore

Role: Service Desk Analyst

Experience: 0 to 2 Years

Location: Bangalore

Type: Permanent Position to Ciel HR

Job Description: Service Desk Analyst

Skill set required:
 Candidate should have good communication skills (verbal & written)

 Report-writing and publishing skills

 Ability to able to triage quickly, prioritizing actions.

 Learning and building a strong knowledge of the company’s offerings is essential in this position.

 Basic hardware and software skills with basic understanding of IT issues commonly faced by End

 Users.

 Since the role entails multiple responsibilities, the abilities to multitask and work well under pressure

are essential.

 Connects with the Company values of Responsibility and Vitality.

Job Description

 Provide first level support & service to Users ensure that service levels are achieved in line with set

 targets and that User expectations are met or exceeded.

 Take ownership of all User issues or logged service requests and provide appropriate resolution;

 Track the issues (Overall) to conclusion in line with SLAs and quality standards;

 Meet goals and KPIs as set by the line supervisor;

 Track and publish related reports.

Scope of work:
 Handle calls, email & chat from IT users

 Documentation and reporting

 Training and development

Skills:
Industrial Parks