CIEL HR Services Looking for CIEL/SEL/24717: IT Helpdesk Executive at Bengaluru, Karnataka Full Time

Job Title- IT Helpdesk Executive

Location- Bangalore

ROLES & RESPONSIBILITIES:
Provide L1 support for Desktop, LAN Network and Connectivity Problems.

Computer Network and management (LAN & WAN)

Troubleshooting in the Local Area Network.

Troubleshooting in OS – Repair, upgrade and Installation.

Remote support and management.

Checking of configuration for proper functioning of equipment ( Laptop & Desktop)

Maintain network equipment (Routers, Switches, ADSL Modems, MPLS connectivity).

Maintaining Daily checklist for server room & network connection /Meeting rooms.

Stakeholder Management.

Effectively listening to others, expressing ideas both orally and in writing and providing relevant and timely information to management, co workers, subordinates and customers

End user support & Vendor Management

License & Patch Management (Antivirus / restricting to install the Pirated software/ Windows Patch management)

Should have a good understanding of network fundamentals (DHCP, DNS, VPN, VLANs, TCP/IP, HTTP, etc.).

basic knowledge the Routers ,Switches, MAC Laptops

Asset management, Preparing the Monthly Report

Basic experience on VOIP phones

Basic knowledge on Active Directory

Ensuring security and efficiency of IT infrastructure

handing the onboarding & offboarding process