EXPERIENCE- 10 TO 12 YEARS
a. Strong IT Service Management (ITSM) knowledge
b. Ability to represent a story of the KPIs that contribute to IT Resilience
c. Represent the data and insights in a meaningful executive summary
o Partner with IT functional teams to collate data/content and build the storyline for
the right decisions & actions from IT Leadership Team (ITLT).
o Collaborate with IT functional teams to identify the operational topics to bring to
ITSP reviews
o Understand the proposed topic and challenge the IT functional teams on the
data/content and expected support from ITLT
o Partner with ITSP process owners to bring the relevant data & content for the
chosen topic from IT functional teams
o Bring ideas to represent the data/content visually for the senior audience
consumption
o Participate in internal reviews with Client Director and VP on final content and revise
based on feedback
o Work closely with Client ITSP lead manager on planning and landing ITSP initiatives
o Initiatives could be around resilience improvements, IT Service Management/Service
Delivery processes, or IT Service Performance Culture
o Bring industry views and outside in on IT Service Performance management /
Culture and suggest client for adoption
o Very good in preparing presentations (PPT skills) for a senior executive audience
o Very good in storytelling, articulation & problem-solving techniques
o Very good in communication, collaboration, and interpersonal skills
o Able to manage time well and deliver quality content for internal reviews and final
sessions
o Appreciation of IT Service Performance Management Processes, Service Delivery
(ITIL Service Value Chain)
o Good understanding of Power BI Reporting Technology
o Quick learning on BER (Business Excellence Reporting) tool used for metric
management
IT Administrator – Job Description Sitero Clinical Research is a full service CRO that provides comprehensive services to guide you...
Apply For This JobI.T. and Software Roles and Responsibility Ensure that the manufacturing infrastructure is configured as per the company policy and fully...
Apply For This JobJob Title: Enabling Areas – SharePoint Developer – Manager – IT Job requisition ID :: 15824 Date: Jun 9, 2022...
Apply For This JobPurpose of the Job: Hands on experience as Desktop support engineer/warehouse engineer/IT support engineer to resolve problems while maximizing efficient...
Apply For This JobSkills Required: Mandate skill: 1. Excellent communication skills without MTI 2. Experience in ITIL, basic troubleshooting. (Hardware & Software) 3....
Apply For This JobWho we are…? REA India (previously known as Elara Technologies Pte. Ltd.) is a part of REA Group Ltd. of...
Apply For This Job