CIEL HR Services Looking for Technical Support L1 at Bengaluru, Karnataka Full Time

Location: Pune, Mumbai, Bangalore

Experience: 1 – 3 Years

Good To Have Skills: Servers, mail flow, Active Directory, DHCP

Must Have Skills: Communication Skills, Desktop Support, Remote Desktop, CRM

Job Description

Work directly with partners to answer questions about any of our supported software in a professional and courteous manner meeting departmental goals

Research questions using documentation, other colleagues and other forms of communication to find answers for the partner

Train and review on all areas of the software application we support and keep up to date on new information as needed

Identify and escalate situations requiring support from senior resources and/or technical support and development

Communicate with Team Leads and Managers regarding any trending issues that they notice

Contribute to KCS (Internal Tool) by creating articles, coaching colleagues and/or reviewing existing articles for accuracy.

Mandatory /Preferred/Requirement

Should be able to converse, chat, compose emails in fluent English Language.

Excellent Communication skills

Ability to work on multiple priorities and/or projects simultaneously.

Excellent listening and communications skills, both verbal and written

Strong customer relationship skills

Knowledge of the IT, Professional Services, CRM or ERP markets is preferred

Strong computer skills and the ability to effectively communicate through email

Problem-solving abilities and the ability to meet reasonable deadlines

Ability to build positive and collaborative relationships.

Good To Have Skills: Servers, mail flow, Active Directory, DHCP

Must Have Skills: Communication Skills, Desktop Support, Remote Desktop, CRM