CIK Telecom Inc. Looking for Technical/Network Support ( International Voice Inbound) at Delhi, Delhi Full Time

Job Description for Technical Support (International Voice Process)

We hiring for Graduates, fresher or experienced candidates with Excellent

Communication skills for Voice process for Okhla Location.

Designation: Technical Support Associate -Voice

Educational requirements: Diploma or Bachelor Degree, and Major is related to Computer science or

Networking.

Optional:

Technical Engineer/Senior Level Technician of Network system/popular VOIP

System Such as: Avaya Phone System or Jadoo TV System support.

Certificate of: CCNA or CCNP, CISCO

Experience– 0-5yrs

Location- Delhi (Okhla Phase3)

Salary Range 14k- 45k (Depending on Interview)

CIK Telecom Centre Pvt. Ltd.

CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the

advanced technologies and research from Onet System Inc., a leading

consulting company in Canada specializing in telecommunications. CIK

employs more than 300 staff with offices located in Canada, United States,

China, Vietnam, India, and Morocco. We have local support centres in each

of the major cities in Canada. CIK is registered as a licensed carrier

with the CRTC (Canadian Radio-Television and Telecommunications

Commission) since 2003.

Roles & Responsibilities:

Deliver service and support to end-users using and operating automated

call distribution phone software.

Interact with customers to provide and process information in response to

inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and

analyzing the symptoms;

Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router,

switch, Sip configuration;

Diagnose and resolve technical hardware and software issues involving

internet connectivity, IPTV, VOIP, basic trouble shooting and more;

Need to know only basic trouble shooting of Domestic routers, Mac ID and

windows.

Knowledge about DNS, Basic network trouble shooting

Research required information using available resources;

Follow standard processes and procedures;

Offer alternative solutions where appropriate with the objective of

retaining customers

Organize ideas and communicate oral messages appropriate to listeners and

situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates.

Senior Technical Support Representative (Internet Connectivity)

For Level 1.2 Technicians:

Diploma or Bachelor Degree, and Major is related to Computer science or

Networking.

Understanding the DSL Technology and familiar with Modem/Router connections.

Ability to read/speak/write English fluent and no accent issue for

communication.

Ability to communicate clearly and professionally, both verbally and in

writing.

Ability to use the basic DOS Command for network trouble shooting.

Ability to empathize and professionally troubleshoot and resolve

customer’s issues.

Fast learner and always willing to follow up the request from Management.

Backgrounds of networking trouble shoot.

Working experience of Networking/VOIP service/IPTV.

Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and

configuration.

Optional:

Technical Engineer/Senior Level Technician of Network system/popular VOIP

System Such as: Avaya Phone System or Jadoo TV System support.

Certificate of: CCNA or CCNP.

Requirements:

*Candidate should be flexible for 24*7.

*Knowledge about the principles of customer handling.

*Proper phone etiquette.

*Ability to speak and write clearly and accurately.

*Strong communication skills.

*Proficiency in typing speed and grammar.

*Position requires the use of headset and candidate should be open for the

same.

*Own Laptop and Wi-Fi (No reimbursement is Provided)

Interview Process:

1. Pre-Screening (Telephonic)

2. Technical round (Telephonic)

3. Hr Salary Negotiation and offer (Telephonic)

Salary Range 14k- 45k (Depending on Interview)

Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.

Working Days- 5 days

Both Ways Cab Facility

Need to be from the respective hiring zones(preferred South Delhi or within 15kms around office Location ) Willing to relocate to avail cab facility.

Location- Delhi (Okhla Phase3)

Training Period is of 30 days , and in case any candidate Fails/is terminated/leave during the training period they will be Immediately released Without any pay.

Co. Website – https://www.ciktel.com/AboutUs/Career

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Provident Fund

Day range:

Shift:

• Evening shift
• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Delhi, South East – 110020, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Personal Laptop and Wifi Required for Work From Home .

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Speak with the employer
+91 9599192458