Citrix Looking for Manager, IT Systems Engineering at Bengaluru, Karnataka Full Time

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we’re looking for:
You will work with Network Operations global team. You will work with other IT and business teams to deliver best in class enterprise products and support to Citrix internal users. With your team, you will enable the build out, onboarding and operational support of user facing systems and solutions, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected contacts. This role calls for a balance of leadership, hands-on technical skills, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You should have extensive experience with network and cloud technologies including Citrix and Cisco. You will need to be able to proactively work alongside your team members in solutioning and solving technical tasks. This is an “Admin Account” position.

Position overview

In this role, you will be a hands-on, technical team lead that leads and participates directly in implementing and supporting solutions as part of the Network Operations and Network Services team within Citrix IT. The overall team is responsible for all IT managed data network and network connectivity. The team also has responsibility for management of Cloud enabled components / other private and public cloud based systems, as well as Network Device Management and Monitoring Platforms (PRIME/DNAC/NetBrain/SolarWinds) and software maintenance of these platforms. The ideal candidate will be a self-motivated problem-solver and systems thinker. You are passionate about your work and detail-oriented. You like to use data to influence decisions, and enjoy communicating with people at all levels of the organization.

Roles and Responsibilities

Leading and managing a team of high-performing individual contributors and their ongoing talent development

Join in as a technical expert to assist the team with problem resolution and technical solutions.

Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels

Partner with Global Security Architecture team to ensure secure configurations

Manage production environments – driving consistent service delivery and operational excellence through the use of monitoring and automation

Act as a technical expert, drive roadmaps and strategy with the Sr.Manager of Network Services

Support network infrastructure and IT systems across multiple corporate locations, datacenters and in the cloud

Identify opportunities for improved proactive monitoring of systems & applications

Maintain IT Compliance and Change Control processes

Research and evaluate emerging technologies, hardware, and software

Ensure adherence to standard operating procedures and change management guidelines

Support the 24×7 operation of global data network infrastructures

Work with telecommunication providers, internal Field Services, and other infrastructure teams on incident resolution

Good problem management/resolution capability with hands on ability and customer facing skills

Sound Knowledge and understanding of ITIL framework and process

Understanding of SAFe Agile process is desirable

Basic Qualifications

Relevant Bachelor’s degree or equivalent experience

Five years of work experience with communications networks or the equivalent in training and experience.

Two years management experience with proven leadership abilities.

Ability to be hands on and technical to support systems and infrastructure

Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business

Customer solutions oriented, with strong verbal and written communication and organization skills

Operations focused with customer support background.

Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail

What you’re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:
IT Systems Engineering

About us:
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.