In 2020, we started functioning as an independent subsidiary of the largest renewable energy generator in India.
Like most successful start-ups, we started with just a dream: To have a global 100% renewables powered grid, at 10% of the price we pay for our energy today, with 100% reliability of supply for all. We believe that machine learning and other software technologies will be key in enabling this vision. Thus, our mission is to construct the data architecture and design algorithms that give an intelligently powered future to the world. Join us in turning this dream into a reality
What it’s really like to work here:
We recognize the value that company culture plays in the recruitment process. Beyond the standard technical and experience fit, we look for individuals who will become a part of our family. When you join our team, you become a part of a strong network of brilliant and an accomplished legacy from top engineering and business schools in the world such as the Indian Institute of Technology, Oxford University, University of Cambridge, University College of London and many more.
We want more people who can thrive in a collaborative team-environment. Our multi-layered support system, comprising a global network of advisors, provides unparalleled opportunities for growth and learning in a friendly environment. We don’t believe in old-fashioned hierarchies. We work in teams and give people at all levels the freedom to lead and implement projects. With flexible hours and merit-based reward systems, we offer tremendous potential for advancement.
Roles & responsibilities:
Customer Service and Support
As part of the Service Desk Team you will undertake the day to day staffing of our service desk, working with immediate colleagues to ensure that user requests and incidents are assessed, actioned and allocated within the IT Team in a timely fashion and escalated as appropriate.
Be responsible for the timely creation and maintenance of quality documentation for both users and IT colleagues, helping users make the most of IT services.
Implement rules and requirements pertaining to data protection and the use and misuse of computers, and provide advice on the same.
Ensure that all queries are dealt with in a professional, timely and appropriate manner
Present a pleasant, helpful and professional demeanour when dealing with customers.
Assess and allocate incident tickets within the Service Desk software system.
IT Support
Provide first- and second-line user support, including working with IT hardware, software, Audio-Visual support, computer and printer management and user accounts, primarily in a Microsoft Windows environment.
Manage a caseload of service incidents and standard change requests, ensuring that at all times requests are handled correctly and the service offering is to the highest standard.
Advise on the specification of standards for personal computing equipment provided to the department.
Install and support commercial software packages and peripherals as required.
Resolve non-standard problems, calling on your own experience; including troubleshooting complex software problems and dependencies.
Liaising and working with external suppliers and engineers.
Working with other members of staff to provide support for activities across the Company.
Business Analysis and Development
Actively identify opportunities for improvement to the efficiency and quality of both the role’s own service area and the broader department, proposing changes to procedures, policies and services.
Work with the IT Service Delivery Manager to identify trends and proactive improvement opportunities to both help users be more effective and make IT operations more efficient.
Communicate effectively at all levels of the department in order to understand the organization and create Information Systems that reflect its priorities and aspirations.
Keep own skills up to date, developing a depth or breadth of knowledge in an appropriate area through learning and practice.
Qualifications
B.E / B. Tech / BCA / BSC in CS or IT
2-3 years of experience in the field
Where you will work:
Pune, Maharashtra
Delhi
Remuneration:
The remuneration for this position is one of the most competitive in the market
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