You have obtained working knowledge of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN. You are comfortable working in troubleshooting and have solid understanding Windows.
Ideally, you have also obtained industry certifications in the areas of Virtualisation and/or Cloud which includes working knowledge of AWS / Azure / ESXi.
If this sounds like you, we would love to speak to you right away.
Position Overview
The Senior Tech Support Engineer is responsible for providing technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity – via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent may assist less senior colleagues, using fundamental technical troubleshooting skills obtained through previous experience to isolate, analyze, and provide resolution to customer issues of moderate to high complexity, with little instruction from team leads and/or management.
Roles & Responsibilities
Qualifications
Requirements
Candidate should have experience on isolating and troubleshooting Windows Server OS and Desktop VDI, High CPU, memory utilization, application crash.
Candidate should be well versed with AD domain & FSMO roles, Group Policy configuration on a domain, site and OU level.
DNS infrastructure, creation of DNS records, DNS query and replication. Good understanding of DHCP, IP leasing, IP reservation and Exclusion,
Networking concepts (TCP/IP, Routing, Firewalls, Network Security, certificates and PKI)
Good to have expertise on underlying hypervisor (Citrix Hypervisor, VMWare, HyperV, Azure, AWS, Nutanix etc)
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.
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