Job Position – Desktop Support Engineer
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Traveling to the client’s location or connecting via a remote link.
Troubleshooting hardware and software issues.
Printer installing.
Installing and maintaining hardware and computer peripherals
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.
Job Position- Desktop Support Engineer L2
Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
Job Position – Network Engineer L1
Job Type: Full-time
Salary: ₹250,000.00 – ₹300,000.00 per year
Schedule:
Education:
Experience:
Shift availability:
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