CMS IT SERVICES Ltd Looking for Desktop Support Engineer at Thane, Maharashtra Full Time

Job Position – Desktop Support Engineer

• Job Location- Mumbai/Navi Mumbai ( work from office)]
• Salary- 2 to 3 LPA CTC
• Experience- Minimum 1 Years
• Job Resposibilty

Responding to client support requests.

Contacting clients to find out the nature of the problem.

Traveling to the client’s location or connecting via a remote link.

Troubleshooting hardware and software issues.

Printer installing.

Installing and maintaining hardware and computer peripherals

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Providing basic training in computer operation and management.

Completing job reports and ordering supplies.

Job Position- Desktop Support Engineer L2

• Job Location – Mumbai/Navi Mumbai ( work from office)
• Salary- 2 to 4 LPA CTC
• Experience- Minimum 3 to 6 Years

Addressing user tickets regarding hardware, software and networking

Walking customers through installing applications and computer peripherals

Asking targeted questions to diagnose problems

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

Job Position – Network Engineer L1

• Job Location – Mumbai ( Central/ Western)
• Salary- 2 to 3 LPA CTC
• Experience- More than 1 years

Job Type: Full-time

Salary: ₹250,000.00 – ₹300,000.00 per year

Schedule:

Education:

Experience:

• Desktop Support Engineer: 1 year (Preferred)

Shift availability: