Cms IT Services Pvt Ltd Looking for Desktop Support Engineer L2 at Mumbai, Maharashtra Full Time

Desktop support engineer L2 Experience- 3-5 years.)

· Addressing user tickets regarding hardware, software and networking

· · Walking customers through installing applications and computer peripherals

· · Asking targeted questions to diagnose problems

· · Address user tickets regarding hardware, software and networking

· · Walk customers through installing applications and computer peripherals

· · Ask targeted questions to diagnose problems

· · Guide users with simple, step-by-step instructions

· · Conduct remote troubleshooting

· · Test alternative pathways until you resolve an issue

· · Customize desktop applications to meet user needs

· · Record technical issues and solutions in logs

· · Direct unresolved issues to the next level of support personnel

· · Follow up with clients to ensure their systems are functional

· · Report customer feedback and potential product requests

· · Help create technical documentation and manuals

· · Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

Job Type: Full-time

Salary: ₹25,000.00 – ₹33,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Shift:

Ability to commute/relocate:

• Mumbai – 400021, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)