Cohesity Looking for Sr. IT Support Engineer at Bengaluru, Karnataka Full Time

Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we’re encouraged to think big and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning.

We’ve been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies.

Cohesity is looking for a talented individual to join its fast paced and results oriented team. You will be part of a close-knit team and responsible for supporting IT needs for all internal and external employees. The main responsibilities consist of technical troubleshooting and resolution of end-user computer hardware and software issues, as well as the development of middleware and automation workflow to streamline IT processes. The successful candidate must be able to communicate effectively with his/her user base and colleagues, work in an extremely fast-paced, dynamic startup environment, handle multiple support issues at a time, and follow through on all tickets and projects while maintaining a positive attitude, professionalism and a high level of customer service.

Our ideal candidate is highly autonomous, detail oriented and possesses strong written, verbal communication skills, has a track record of successfully delivering complex projects on time, and possesses a strong mindset in using automation to help IT scale. The desire and ability to work in a fast-paced collaborative environment are essential.

Responsibilities:
Experience acting as a site lead, working with Estaff and handling escalations

Acting as a main point of contact for IT Desktop related issues.

Provide IT support services for all aspects of user account setup and maintenance, system patching, antivirus,

system imaging, break/fix on PC and Mac platforms, video conference equipment, printers/copiers, phone

systems, and general IT hardware/software.

New Hire setups, includes creating/managing necessary local/online accounts for various applications, deploying

work computers and office environments. Providing new hire orientation.

Responsible for timely resolution of assigned incidents and change tickets within established Service Level

Agreements (SLA).

Analyzing and making recommendations for hardware and software standardization

Manage individual workflow and maintain the current ticket queue via IT ticketing system.

Investigating and resolving issues as they arise while thinking of ways to reduce common problems in a

systematic way.

Automate IT processes and workflows using turnkey or open source tools whenever necessary.

Research and recommend innovative, and where possible automated approaches for system administration

tasks; identify approaches that leverage our resources and provide economies of scale

Create and maintain SOP and KB documentation

Provide after hours and weekend on-call support as needed.

Qualifications:
BS in Computer Science or Information Systems

6+ Year experience working as a Client Service Engineer or similar role.

6+ Years experience in supporting Windows OS, MacOS , Android and iOS.

Solid troubleshooting skills with OS and related enterprise software (Okta, Slack, Zoom, Office, etc)

4+ Years experience in admin role for at least one directory service (G-Suite, Microsoft Active Directory, Okta).

Has the mindset to own what you support, and be able to deliver quality results.

Proficient with at least one device management tool (SCCM, Kace, Jamf, WorkspaceOne).

Develop and maintain a productive and professional relationship with the user base.

Customer obsession is a must.

Excellent analysis and problem-solving capability and ability to develop creative solutions.

Excellent communication (verbal and written) and interpersonal skills. willingness to learn and cross train with

other IT staff members required.

Ability to work cross functionally with teams outside of IT. Lead improvement initiatives.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [email protected] for assistance.

COVID-19

Cohesity requires all employees who enter its U.S. offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.